Privacy Policy

1. Introduction

Brainop ("we," "our," or "us") is committed to protecting the privacy and security of our clients, users, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform, website at brainop.io, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account or register for our platform
• Complete forms, including our contact form
• Subscribe to communications or newsletters
• Request a product demonstration or consultation
• Communicate with our support or sales teams

This may include: full name, company name, email address, phone number, job title, and the content of your messages.

2.2 Automatically Collected Information

When you visit our website or use our platform, we may automatically collect:

• IP address and geographic location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Interaction logs and usage patterns

2.3 Business Integration Data

When you connect third-party business tools to Brainop, we process the data necessary to provide our intelligent coordination services. This may include operational metrics, workflow data, and system-level events from connected platforms. We process this data solely to deliver our Services and do not sell or share it with third parties for advertising purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Personalize your experience on our platform
• Process transactions and manage subscriptions
• Send transactional and service-related communications
• Send marketing communications (with your consent where required)
• Analyze usage trends and optimize performance
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations and enforce our terms
• Respond to inquiries, support requests, and sales communications

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing personal data include:

• Contract performance: Processing necessary to fulfill our contractual obligations
• Legitimate interests: Improving our Services, security, and fraud prevention
• Legal compliance: Adherence to applicable laws and regulations
• Consent: Where you have provided explicit consent (e.g., marketing communications)

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share it in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., hosting, analytics, email delivery), bound by confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections
• Legal Requirements: Where required by law, court order, or governmental authority
• Protection of Rights: To protect the rights, property, or safety of Brainop, our users, or others

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. Account data is generally retained for the duration of the customer relationship and up to 7 years thereafter for legal and audit purposes. You may request deletion of your data at any time, subject to certain legal exceptions.

7. Security

We implement industry-standard technical and organizational security measures including encryption in transit (TLS) and at rest, access controls, regular security audits, and employee security training. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Receive your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at privacy@brainop.io.

9. Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie management tool.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable law.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy with a new effective date and, where appropriate, by sending an email notification.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@brainop.io
• Website: brainop.io/contact
• Company: Brainop Inc.